专业服务

由解决方案提供的各类服务

Expert Assistance for Maximum ROI Tailored to Business Objectives - In Less Time

Our value in delivering services is driven by our people.
Every one of our consultants is assigned to deliver services within specific solutions based on their unique skills and experience. By allowing individuals to specialize within appropriate solution-sets and interrelated technologies, we build a level of expertise most services organizations simply cannot offer.

You can rely on our Professional Services team and our global network of service delivery partners to work with your team to:

  • Assess your current environment to align your technology and business requirements
  • Build a project plan tailored to your requirments with clearly defined expectations
  • Successfully configure, integrate and deploy the solution for maximum results
  • Provide knowledge transfer and promote user adoption for full value

实施

Our Professional Services team offers best-of-breed solutions and consultants with remarkable expertise to assist you with platform migrations and identity and access management, as well as optimizing, simplifying and extending your infrastructure. Our expert consultants and partners get in and get the job done right, as quickly as possible, to promote user adoption and ensure that you receive the full value of our solutions within your unique environment.

Below is a very high-level overview of the two categories of Implementation Services most commonly requested and what is entailed:

架构评估

  • 评估您当前的环境,并确保与您的技术和业务需求相符
  • 建立项目计划,以实现明确定义的预期效果
  • 与您的团队合作,以创建最适合贵机构的架构
  • 为具体实施制订清晰的蓝图
  • 提供知识培训,以确保您的团队能够理解结构和蓝图


部署和配置

  • 由具有相关资质和实际经验的专家提供手把手的帮助
  • 确保在最短时间内创造价值
  • 根据架构和蓝图,在您的环境下实施并整合解决方案
  • 提供必要的知识培训,便于用户采用,以期获得更高的生产率和运营效率
If you would like more detailed information around the various services we can provide to meet your particular environment and business requirements, please contact your account manager or contact us directly.  

培训

We offer hands-on training options that facilitate the full use and understanding of our solutions within your environment. Taking advantage of our training courses will increase productivity and operational efficiency while mitigating the risks associated with attrition and turn-over.

Go to Training Courses

Training courses are available in various formats:

  • Custom Training - if you don't see a formal training course in our catalogs that suits your specific needs, our certified instructors can work with you to create a custom course tailored specifically to your technical environment and training objectives. Contact your account manager or contact us directly to determine if this is the right option for you.
  • 预先安排日程的公开虚拟培训——我们为个人提供预先安排日程的最热门课程。 This is a cost-effective method for individuals or a small number of users and administrators of a product to enroll for a course. 这些课程可以根据需要安排日程。
  • Private Virtual or Onsite Training - if your organization needs hands-on training for 6-to-8 team members, the Private Virtual or Private Onsite Training option will ensure that the course content and labs are tailored to your environment and training objectives. 
  • Web-based, Self-paced Training - individual students complete these courses through web-based learning sessions that are hosted on our Training Services site. These courses are highly interactive, minimizing lecture and focusing largely on simulations, demonstrations, lab exercises and quizzes so that students learn by "doing" rather than simply listening to a presentation.

Go to Training Courses

专业服务

One of our goals within Professional Services is to assist you in achieving as much success with our solutions as possible. This means providing excellent services for more than the standard implementation and training services you expect from a software solution provider.

Our Specialty Services are designed to ensure that we can effectively address customer needs:

  1. Prior to selection/purchase of one or more solutions such as the assessment and planning efforts necessary to select software solutions that best suit the existing technology environment and meet critical business requirements
  2. Post-implementation with initiatives for ongoing improvements in productivity and operational efficiency so that the ROI continues to grow well beyond the initial implementation efforts

Contact us for additional Information

Examples of Specialty Services include:

业务与技术规划服务

  • 评估您的环境,并定义当前业务与技术挑战
  • 打造详细的行动方案,以便更好地协调您的业务与IT机构
  • 针对与实施相关的优势与风险,提供明确的说明
  • 针对整个机构内解决方案的沟通和可视化提供优化信息流,同时关注客户满意度和业务性能
  • 为人员配备、服务和软件收购制定蓝图

员工扩充服务

  • 无需招聘额外人员即可扩充IT员工
  • 经验丰富、获得认证的咨询师致力于帮助您实现业务的成功

健康检查服务

  • 进行实施后评估,以确保初始实施和集成符合您不断发展的技术和业务需求
  • 识别和记录环境中的挑战,并在技术解决方案中予以解决
  • 为正在进行的战略增长蓝图奠定基础

套装自定义服务(目前仅提供Foglight)——我们在大量复杂环境下部署和配置Foglight 性能监控产品的实际经验让我们打造了标准化的“Foglight服务”包。这是一种套装自定义服务,其中包括针对快速和有效地提供常见改进、供应商与平台支持解决方案以及第三方集成解决方案所设计的软件与服务。

Contact us for additional Information

是否提供专业服务需视地区而定。 If you are outside of North America, contact your account manager determine availability in your region.